Frequently Asked Questions
Everything you need to know about your Pom Pom London experience.
How long will it take for my order to arrive?
Standard UK delivery typically takes 2-3 business days. For international orders, shipping times vary by location but generally take between 5-10 business days.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that personalized items are non-returnable unless they arrive damaged or faulty.
Are your bags made from genuine leather?
Yes, our signature handbags are crafted from 100% high-quality genuine leather, designed to be both stylish and durable for everyday use.
Can I purchase additional bag straps separately?
Absolutely! We offer a wide variety of interchangeable patterned and plain straps so you can customize your Pom Pom London bag to match any outfit.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I care for my leather bag?
To keep your bag looking its best, we recommend using a leather protector spray before your first use and cleaning it with a soft, damp cloth if it becomes soiled.